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How to Collect Logs for Veeam Backup & Replication

KB ID: 1832
Product: Veeam Backup & Replication | 11 | 12 | 12.1 | 12.2 | 12.3 | 12.3.1 | 12.3.2 | 13 | 13.1
Published: 2013-11-19
Last Modified: 2026-09-15
Languages: JP
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Purpose

This article documents how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance.
Additional Logging

Veeam Backup & Replication interoperates with other Veeam products. Please refer to the 'Additional Logging' section at the bottom of this article for links to guides on collecting logs for other Veeam products.

If you are a Cloud Provider and need to gather logs from your Service Provider infrastructure, please review KB2096 Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases.

Solution

Built-In Log Collection Wizard

The following animation demonstrates how to collect logs using the Veeam Backup & Replication Console.

An animated gif demonstrating the procedure of collecting logs that is documented below.
  1. In the Veeam Backup & Replication Console's Main Menu (≡), hover over Help and select Support Information.
The image shows the main menu of Veeam Backup & Replication opened and the Help section expanded, a mouse hovers over the Support Information menu option.
  1. At the Scope step of the wizard, define the scope for logs export. The following are suggested choices based on the issue faced:
    • For logs related to a virtualization platform plug-in (e.g., Veeam Plug-in for Nutanix AHV, Veeam Plug-in for Proxmox VE, etc), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).
    • For Backup, Replication, and other non-restore jobs, select Export logs for this job. If multiple jobs are affected, use Ctrl+Click to select more than one job.
      Note: For restore point retention-related issues, please use the "Export all logs" option.
    • For issues relating to Capacity Tier (SOBR offload, restore from object storage, etc.), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).
      Alternatively, review KB4463: Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues.
      • Note: Starting in Veeam Backup & Replication 12.3, use Export logs for these objects > Choose > Scale-Out Backup Repository. For more information, review KB4463.
    • For all other issues (including restore jobs), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).
The "Export Logs" window is open to the "Scope" step. Options are provided to specify the scope for logs export: "Export logs for this job" (selected), "Export logs for these objects," and "Export all logs for selected components (may result in a very large log package)." Each option has a corresponding field and "Choose..." button for selection. The navigation steps on the left include Scope, Date Range, Location, and Export.
To select multiple jobs or objects in one bundle, hold [Ctrl] and click items to add to your selection.

  1. At the Date Range step of the wizard, use the "Collect logs for the last N+1 days" option, where N is the number of days since the issue occurred plus one.

    Example: (Issue occurred about 5 or 6 days ago, a value of 7 is specified.)

The "Export Logs" window is on the "Date Range" step. Options are provided to specify the time period for logs export: "Collect logs for the last [7] days" (selected, with a number input) and "Collect all logs (may result in a very large log package)."

  1. At the Location step of the Export Logs wizard, specify the destination folder to which the logs will be exported.

The "Export Logs" window is on the "Location" step. The prompt reads, "Select location to export the logs to." The "Path to folder" field is set to "c:\temp\logs" with a "Browse..." link to the right.
  1. After clicking Apply, the log collection process will start.
  2. When the Export Logs process completes, the "Open folder" link will become active; clicking it will take you directly to the folder where the logs have been exported. There will be a .zip file in the log export folder ready to be provided to Veeam Support.
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162

Exporting Logs using Veeam Backup & Replication Web UI

Steps for exporting logs from the Veeam Backup & Replication Web UI can be found here:

The About page of the Veeam Backup & Replication web interface is open. In the left menu, "About" is selected. In the main pane, under "Support Information," the "Collect and download logs" option is highlighted.
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162

More Information

Collecting Logs Manually

If you are facing a situation where you do not have access to the Veeam Backup & Replication Console and cannot use the built-in log export tool, please use one of the following methods to manually export logs.

Option 1: Automated Log Export Script

The following PowerShell script, when run on the Veeam Backup Server, will copy all files within the default log folder, the user logs, and the setup logs that have been modified in the past 3 days to a temporary folder, then zip those files and delete the temporary copy of the logs. You then attach the resulting zip file to the case.

Note: Either create the destination folder C:\Temp\ or update the $destinationFolder value.

# Adjustable values
$destinationFolder = "C:\temp"
$pastDays = 3

# Identify primary VBR log folder
$sourceFolder = try { Get-ItemPropertyValue -Path "HKLM:\SOFTWARE\Veeam\Veeam Backup and Replication" -Name "LogDirectory" -ErrorAction Stop } catch { "C:\ProgramData\Veeam\Backup" }

# Create a temporary folder to store collected logs
$tempFolder = New-Item -ItemType Directory -Path (Join-Path -Path $env:TEMP ([Guid]::NewGuid().ToString())) | Select-Object -ExpandProperty FullName

# Use Robocopy to copy log files to temporary staging folder
robocopy $sourceFolder $tempFolder\Backup /S /MAXAGE:$pastDays /COPYALL /NFL /NDL /NJH /NJS
robocopy (Join-Path $env:LOCALAPPDATA "Veeam\Backup") $tempFolder\UserAppData /S /MAXAGE:$pastDays /COPYALL /NFL /NDL /NJH /NJS
robocopy "C:\ProgramData\Veeam\Setup\Temp" $tempFolder\Setup\Temp /S /MAXAGE:$pastDays /COPYALL /NFL /NDL /NJH /NJS

# Compress the collected log files to generate log bundle to attached to support case.
Compress-Archive -Path "$tempFolder\*" -DestinationPath (Join-Path $destinationFolder "$(Get-Date -Format "yyyy-MM-dd'T'HHmmss")_ManualVeeamBackupLogs.zip")

# Remove the temporary folder
Remove-Item -Path $tempFolder -Recurse -Force

# Open Explorer to the location of the output log bundle
explorer $destinationFolder
#
Option 2: Semi-Automated Export Using Robocopy
Please Upload Log Bundles Not Individual Log Files
Please bundle all collected log files into a single archive (zip, 7z, or rar); please do not attach hundreds of individual log files to the case.

The following robocopy commands will copy all files within the default log directory(s) that have been modified in the past 3 days to the folder you specify (default: C:\temp\logs\). When the robocopy command is complete, you'll need to compress the folder and attach it to the case.

Note: These commands are formatted for use with PowerShell.

Primary Log Folder:

robocopy C:\ProgramData\Veeam\Backup C:\temp\logs\VeeamLogs_$(Get-Date -Format "yyyy-MM-dd'T'HHmmss")\ /maxage:3 /S /V /NP /NDL /NFL
Per-User Log Folder: 
robocopy (Join-Path $env:LOCALAPPDATA "Veeam\Backup") C:\temp\logs\VeeamAppData_$(Get-Date -Format "yyyy-MM-dd'T'HHmmss")\ /maxage:3 /S /V /NP /NDL /NFL
Setup Log Folder: 
robocopy C:\ProgramData\Veeam\Setup\Temp C:\temp\logs\VeeamSetupLogs_$(Get-Date -Format "yyyy-MM-dd'T'HHmmss")\ /maxage:3 /S /V /NP /NDL /NFL
Option 3: Full Manual Log Collection

Zip the entire %ProgramData%\Veeam\Backup\ folder on the Veeam Backup Server and provide that file to Support.

Also, include %localappdata%\Veeam\Backup\ for user-specific logs.

Note: This process may result in a log bundle that is quite large.

Log File Locations

For more information about Veeam Backup & Replication logging and file locations, including default folder paths for Windows and Linux, please review the related user guide page: Veeam Backup & Replication User Guide: Managing Logs

 

 

Additional Logging

Related Articles

For more information on how we process the collected data, please visit: vee.am/processing_of_personal_data

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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