Veeam Takes Data Security Seriously to Ensure Your Data Is Protected

At Veeam, we embrace the responsible use of AI in our products, services, and operations. We are committed to ensuring responsible AI deployment, focused on fairness, reliability, transparency, and accountability. Veeam integrates AI-powered assistants (Veeam Intelligence) within several on-premises and cloud products. These assistants help users with technical support, product configuration, and troubleshooting.       

Veeam adheres to responsible AI best practices, including transparency, security, privacy, and human oversight, aligning with the NIST AI Risk Management Framework and Microsoft Responsible AI principles.

Veeam is committed to:

• Transparency: Informing users how AI systems work at Veeam including what data is used, how responses are generated, and what third-party services are used.
• Fairness & Non-discrimination: Utilizing AI models that are tested and monitored to minimize bias and avoid discriminatory outputs, where applicable.
• Security: Embedding industry-leading security for AI features by hosting AI models and systems in secure environments that include encryption, Role-Based Access Control, and secure communications.
• Privacy: Prohibiting user queries and customer backup data from being used to train generative AI models, without explicit consent.
• Veeam Responsible AI Training: Furthering our education of responsible AI use, including the completion of Responsible AI Training for all Veeam personnel involved in the development of AI capabilities, and following industry best-practices for AI usage.

Responses from Veeam Intelligence are based on official Veeam documentation and Knowledge Base, with links provided for reference.

• Users are informed when AI is used and can see the sources behind recommendations.
• Veeam maintains a clear disclaimer about the limitations of generative AI and provides means for customers to verify the accuracy of the responses.
• Veeam encourages users to avoid unnecessarily sharing confidential information with AI assistants.

AI responses may not always be accurate; users should verify any recommendations before acting.

Veeam leverages third party services to answer customer queries.  Use of Veeam Intelligence does not require the user to input personal data and Veeam advises users to not input any personal information unless relevant.

Veeam ensures compliance with AI regulatory frameworks, such as the EU AI Act, by prioritizing ethical AI practices and governance. We have established an internal responsible AI policy and an AI use governance process to assess and mitigate risks associated with AI deployment, including evaluating our use of AI systems against high-risk AI criteria outlined in the EU AI Act.

Veeam’s AI services do not rise to the level of a “Prohibited AI Activity” or “High Risk” under the EU AI Act. Our AI services are not intended to be used as a safety component of a product, nor are they covered by the EU’s harmonization legislation listed in Annex I or Annex III of the EU AI Act. As such, Veeam has Transparency obligations under Chapter IV, Article 50 of the EU AI Act. These obligations include notifying users when they are interacting with AI systems and providing clear instructions on the appropriate and intended use of AI systems.