In Veeam Cloud Connect v12.2 (build 12.2.0.334), a network connection drop between the Veeam Cloud Connect server and the Cloud Gateway in the service provider’s infrastructure may cause a tenant's job targeting a Cloud Repository to begin failing with the error:
There is no FIB [summary.xml] in the specified restore point. Failed to restore file from local backup.
This resolution section has been expanded to cover different variations of scenarios that Service Providers may face. As with all Veeam KB Articles, this article will be updated as more information and improved resolution steps become available.
This article utilizes expandable sections for each scenario to ensure readers can find the information they need efficiently.
Please note that a reboot may be required after installing the hotfix.
Please plan accordingly.
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