#1 Global Leader in Data Resilience

NAS Backup to Tape and FLR fails with "Invalid ACL data"

KB ID: 4645
Product: Veeam Backup & Replication | 12 | 12.1 | 12.2
Published: 2024-08-29
Last Modified: 2024-08-29
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

A File to Tape Backup job (e.g., SMB Share to Tape, NFS Share to Tape, or File Server to Tape) or a File Restore from Tape fails with the error:

  • Error Invalid ACL data.
    
  • Error: Unable to find ObjectVersion in cache for the file. File path: X
    

Other symptoms include:

  • A failing file enumeration of source NAS backups with:
    [CTapeFileSystemEnumerator] Failed to enumerate path 'Y'
    
  • Failed to search for files on tape:
    Invalid configuration: the element path must begin with the symbol |
    at Veeam.Backup.AgentProvider.CNasFsItem.NormalizePath(String agentRelativePath)
    at Veeam.Backup.AgentProvider.CNasAgentEnumItemsResult.Parse(CVcpCommandArgs outArgs, Encoding pathEncoding, Boolean enumWithStreamInfo)
    
  • The file path may contain special/unrecognized symbols like �.

Cause

This occurs when encoding other than en-us.UTF-8 is used in the file names being processed by the task.

Solution

Solution 1: Use en-us.UTF-8 Encoding

If possible, set the share encoding to en-us.UTF-8.


Solution 2: Manually Specify the Encoding of Each Share

Veeam recognizes that in some environments, it may not be feasible to use only en-us.UTF-8 encoding. In such an environment, the following registry value can be configured on the Veeam Backup Server to specify which encoding system Veeam Backup & Replication should expect to find in use.

Key Location: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication\
Value Name: SourceFileSystemEncoding
Value Type: Value Type: String Value (REG_SZ)
Value Data: <sharename1>;<encodingname1>;<sharename2>;<encodingname2>;...;<sharenameN>;<encodingnameN>

A semicolon ';' is used as the divider between share name and encoding and between sets of share+encoding pairings.

Example: \\NAS1;windows-1258;\\NAS2\sharename;iso-8859-9;NFSServer:/nfsshare;hz-gb-2312;servername;windows-1251

A list of valid encoding names can be found here: Microsoft Documentation: List of Encodings.
Note: You must specify the encoding name, not the code page number. (e.g., use 'windows-1255' and not '1255')

Functionality Note

The logic checks if the share being processed has a name starting with the value specified. Therefore, using the value myserver will match every share on the server, like myserver\myshare and myserver\myothershare. If only one share needs the encoding applied, specify its full path name, as shown in the Veeam Backup & Replication Console, when configuring the the registry value.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.