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VMXNET3 Drivers Missing From Recovery Media for Server 2022 vSphere VM

KB ID: 4506
Product: Veeam Agent for Microsoft Windows | 5.0 | 6.0 | 6.1 | 6.2 | 6.3
Published: 2023-10-26
Last Modified: 2023-11-01
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Challenge

When attempting to perform a Bare Metal Restore on a vSphere VM using Veeam Recovery Media, which was created from a vSphere VM running Server 2022, the network adapter drivers fail to load. This issue persists despite having the 'Include hardware drivers from this computer' option enabled.

Note: This issue often appears in scenarios where VMXNET3 network adapters are used.

Cause

The exact cause remains under investigation and will be resolved in a future version.

Solution

To work around this issue:

  1. Recreate the Veeam Recovery Media
    1. On the Recovery Media tab of the Recovery Media creation wizard, select the option to "Include the following additional storage and network hardware drivers."
    2. Add the VMware Drivers folder:
C:\Program Files\Common Files\VMware\Drivers
Enable
Browse
Select
  1. Perform the Bare Metal Restore again using the newly created Recovery Media.
  2. During the Bare Metal Restore, on the 'Backup Location' tab, load the manually inserted NIC drivers:
    1. Click 'Load Driver'.
    2. Select the Ethernet Controller.
    3. Browse to the driver's location on the recovery media and select the driver:
      VMXNET3 — X:\Drivers\Drivers\vmxnet3\Win8\vmxnet3.inf
    4. Perform the same for any other devices that may be missing their VMware driver.
  3. Proceed with the restore.

More Information

If Veeam Backup & Replication is also installed in the environment, another option is to perform Instant Recovery to VMware vSphere.
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