#1 Global Leader in Data Resilience

Veeam Explorer for Microsoft Teams Error: "Tab type is not supported"

KB ID: 4451
Product: Veeam Backup for Microsoft 365 | 7.0
Published: 2023-05-24
Last Modified: 2023-06-12
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

The Tenants of a Service Provider, who has recently upgraded to Veeam Backup for Microsoft 365 version 7.0.0.3604 P20230512, may receive the following error when attempting to restore using Veeam Explorer for Microsoft Teams:

Tab type is not supported.

Cause

This error occurs because the tenant's deployment of Veeam Explorer for Microsoft Teams is outdated.

The version of Veeam Explorer for Microsoft Teams used by the tenant does not recognize the application IDs of tabs that were backed up as being supported. The tabs were backed up because the Service Provider updated to Veeam Backup for Microsoft 365 7.0.0.3604 P20230512 which updates the logic for detecting which tab application IDs should be considered as supported and backed up.

Solution

To resolve this issue, update the Veeam Explorers in use by the Tenant to align with the Service Provider's Veeam Backup for Microsoft 365 version.

For convenience, the Veeam Explorer patches for 7.0.0.3604 P20230512, which can be found in the \Patches\ folder on the Veeam Backup for Microsoft 365 ISO, have been bundled into a single zip file available in the Download Information section of this article. The instructions below document how to use these Software Patchers (.msp) to update the Tenant's existing Veeam Explorer deployments.

Tenant Veeam Explorer Update Procedure:

  1. Download the Patch Bundle found in the Download Information section of this article.
  2. Execute each of the Software Patch (.msp) files on the machine(s) where the respective Veeam Explorers are already installed:
    • VeeamExplorerForTeams_7.0.0.3604_P20230512.msp
    • VeeamExplorerForExchange_7.0.0.3604_P20230512.msp
    • VeeamExplorerForSharePoint_7.0.0.3604_P20230512.msp

 

Note: The VeeamExplorer*.msp files in the \Patches\ folder on the Veeam Backup for Microsoft 365 ISO do not have version numbers in the filename.

Download Information

DOWNLOAD PATCH

Filename: KB4451.zip
MD5: 210F7D52915D57D6B2EBF2D9F3D2A985
SHA1: 62EEEF935CE04009A92E7F7A3AE9D14CDCABCE8F

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.