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Veeam Backup for Microsoft 365 server license type is not compatible with Veeam ONE license type.

KB ID: 4422
Product: Veeam Backup for Microsoft 365 | 7.0
Veeam ONE | 12
Published: 2023-03-08
Last Modified: 2023-03-15
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Challenge

When attempting to add Veeam Backup for Microsoft 365 to Veeam ONE, the connection fails with:

Failed to connect to "<hostname>". Veeam Backup for Microsoft 365 server license type is not
compatible with Veeam One license type.
One Error

Cause

As documented in the Veeam Backup for Microsoft 365 7 Release Notes:

Monitoring Veeam Backup for Microsoft 365 infrastructure and data protection operations with Veeam ONE v12, requires a new Veeam Backup for Microsoft 365 license file with the M365Suite package value. To download the license file manually, go to my.veeam.com.

 

You can verify if the installed Veeam Backup for Microsoft 365 license has the M365Suite package by opening the License Information window from the Main Menu () of Veeam Backup for Microsoft 365, and checking for a line entry that says Package M365Suite.

M365 Suite

Solution

To resolve this issue, acquire and install a new Veeam Backup for Microsoft 365 license file.

After manually installing a new license file, restart the Veeam Backup for Microsoft 365 REST API Service service before attempting to add Veeam Backup for Microsoft 365 to Veeam ONE.

More Information

The Veeam Backup for Microsoft 365 license file can be opened using any text editor.

Note: Do not modify the license file, as that would cause the license file to become invalid.

Lic File
If the license active in Veeam Backup for Microsoft 365 has the 'Package=M365Suite' entry, and Veeam ONE continues to display the error "Veeam Backup for Microsoft 365 server license type is not compatible with Veeam One license type." Please review the Compatibility with Veeam Backup for Microsoft 365 Licenses table and ensure that the license type installed in Veeam Backup for Microsoft 365 is compatible. If you require further assistance, please create a Licensing Case and include the Veeam Backup for Microsoft 365 license file and the Veeam ONE license file that was used.
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