#1 Global Leader in Data Resilience

Case Administrator Creation Fails with: "It is not allowed to add a Case Administrator role to License Administrators, only to additional users"

KB ID: 4411
Published: 2023-02-10
Last Modified: 2024-07-02
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

When attempting to finalize the creation of a Case Administrator within the Veeam My Account Portal, the following error occurs:

It is not allowed to add a Case Administrator role to License Administrators, only to additional users

Cause

This error occurs when the email you are attempting to assign the role of Case Administrator to is the same as that of the License Administrator. It is not possible to assign the Case Administrator role to an email that already has the License Administrator role.

This scenario can be identified as shown below, where the email address used to log in to the My Account portal matches the email address that was specified when attempting to create a new case administrator.

Matching Emails

Solution

Assigning the Case Administrator role to the email already set as the License Administrator is not necessary.

For more information about the License Administrator and Case Administrator roles, review KB2211.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.