My Account Portal "Recovery email for case contact" Guide

The Recovery email for case contact is a feature within the My Account portal that allows each customer to assign an additional email address which will be CC'd on all emails sent by Veeam Support from a case. This additional email address does not have to be associated with the customer's company email domain and can be a third-party free email address.

Note: The Recovery email for case contact cannot be used as an alternate email address to login into the My Account portal, nor can it be used to recover access to a My Account portal account. That functionality is available using the "attach social account" feature, which allows a customer to sign in to their Veeam My Account using their social account credentials.

• Only a single email address may be specified as the "Recovery email for case contact" or "Additional contact." 
• When the "Additional Contact" input box is submitted, the text will be parsed, and only the first email detected will be added as the "Additional Contact" for that case.
• Customers can remove the additional contact assigned to a case using the "Update additional contact" and update it with a blank field.