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Veeam Service Provider Console v5 Patch 2

KB ID: 4127
Product: Veeam Service Provider Console | 5.0
Published: 2021-03-15
Last Modified: 2024-02-22
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This patch has been superseded by Veeam Service Provider Console v5 Patch 3.

Requirements

Please confirm you are running version 5.0.0.6726 or later before installing Patch 2. You can check this by logging in to the backup portal and navigating to the Configuration > Support Information tab. After upgrading, your server build will be 5.0.0.6883.

Enhancements

RESTful APIs v3

  • Removed description of methods that are still under development from the specification.

ConnectWise Manage Plugin

  • Inactive products are now filtered out by the ConnectWise Manage Plugin during data collection.

Alarms

  • Company Owner is now included to the %Company Admins% variables of alarms recipients list.

Resolved Issues

Discovery Rules

  • IP address format validation in the discovery rule settings does not allow to configure a 3-digit number in the last octet.

License Usage Reporting

  • Usage report creation fails if the Cloud Connect server is managed by the Enterprise Manager.

RESTful APIs v2

  • PUT /v2/tenants/{id} method fails to execute if NetworkFailoverResourcesEnabled = true.

RESTful APIs v3

  • InstanceUid parameter used by /protectedWorkloads/computersManagedByBackupServer method does not match agentUid parameter used in /infrastructure/backupServers/jobs/agentJobs/objects method.

Veeam Agent for Linux

  • The backup mode is switched to “Workstation” when backup agent is activated by the Backup portal.
  • Backup agents upgrade is not started automatically after installing patch for the VSPC server.

ConnectWise Automate Plugin

  • Under certain conditions, tickets in ConnectWise Automate Plugin are closed automatically after the backup portal restart.

Solution

To install Patch 1, perform these steps:

  1. Back up the VSPC configuration database.
  2. Log off from all active VSPC UI sessions.
  3. Execute VSPC.ApplicationServer.x64_5.0.0.6883.msp file on the VSPC server as administrator.
  4. Execute VSPC.WebUI.x64_5.0.0.6883.msp file as administrator on the VSPC UI (IIS) server.
  5. Execute VSPC.ConnectorService.x64_5.0.0.6883.msp as administrator on the VSPC server.

To upgrade Veeam Agent for Microsoft Windows from RTM to GA version, perform these steps:

IMPORTANT NOTE:

Please be informed that installing update for Veeam Agent for Microsoft Windows may lead to silent restart of the operating system on the corresponded workstation.

  1. Select the veeam_agent_5.0.0.4301_privatefixupdate0.exe file to upload it to remote computers.
  2. Log in to the VSPC portal and stop all Veeam Agent for Microsoft Windows running jobs, including transaction log backup jobs.
  3. Navigate to Discovery -> Discovered Backup Agents and select all agents running the RTM version and open the Backup Agent menu in the actions toolbar to select the Patch operation.
NOTE
After the upgrade backup agent version will become 5.0.0.4301 in the VSPC UI, however, in the Add & Remove Programs snap-in, the version of the backup agent will not change and will remain 5.0.0.4300.
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