- Veeam Support Knowledge Base
- How to Attach a File Larger Than 5GB to a Support Case
How to Attach a File Larger Than 5GB to a Support Case
Purpose
Solution
Option 1: Use SFTP
Files larger than 5GB may be uploaded to a support case via SFTP.
More information on SFTP can be found here: https://www.veeam.com/kb1661
Option 2: Split the Archive
If unable to use SFTP to upload the file larger than 5GB, please split the file into parts smaller than 5GB using 7-Zip and attach each part to the case via the Customer Portal.
- Right-click on the file and choose 7-Zip > Add to archive...
- Within the "Add to Archive" options panel enter 5000M for the "Split to volumes, bytes:" option.
More Information
An overview of how your data is processed by Veeam Technical Support is available here this page.
Sensitive data must be attached to a case via SFTP or through the Customer Portal to ensure compliance with the above data processing policy.
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