KB ID: | 2798 |
Product: |
Veeam Backup & Replication Veeam Agent for Microsoft Windows |
Published: | 2018-11-26 |
Last Modified: | 2022-12-07 |
Languages: | FR |
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This article is only applicable to a scenario involving all four of the following:
Writer's state: [VSS_WS_FAILED_AT_PREPARE_SNAPSHOT]. Error code: [0x800423f4].
No mapping between account names and security IDs was done.
A Veeam Agent for Microsoft Windows Backup Job or Veeam Backup & Replication Backup Job with Application-Aware Processing enabled fails while attempting to process a server with ACT! Software installed, the job displays the following error:
Failed to create snapshot. Error code -2147212300. 'Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. A VSS critical writer has failed. Writer name: [SqlServerWriter]. Class ID: [{a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}]. Instance ID: [{1d68f503-11fd-4591-9cf4-90e034386ae9}]. Writer's state: [VSS_WS_FAILED_AT_PREPARE_SNAPSHOT]. Error code: [0x800423f4].' Cannot create a shadow copy of the volumes containing writer's data. A VSS critical writer has failed. Writer name: [SqlServerWriter]. Class ID: [{a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}]. Instance ID: [{1d68f503-11fd-4591-9cf4-90e034386ae9}]. Writer's state: [VSS_WS_FAILED_AT_PREPARE_SNAPSHOT]. Error code: [0x800423f4]. (System.Exception)
Correlated with the Backup Job failure, the following error is found within the Guest OS's Windows Application Event Log:
Log Name: Application
Source: SQLWRITER
Event ID: 24582
Level: Error
Keywords: Classic
User: N/A
Computer: TEST
Description:
Sqllib error: Failed to create VDS object. hr = 0x80770005.
Log Name: Application
Source: SQLVDI
Event ID: 1
Level: Error
Keywords: Classic
User: N/A
Computer: TEST
Description:
SQLVDI: Loc=IdentifySQLServer. Desc=Initialize. ErrorCode=(1332)No mapping between account names and security IDs was done.
. Process=5728. Thread=70504. Client. Instance=ACT7. VD=.
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