#1 Global Leader in Data Resilience

Antivirus Exclusions for Veeam Service Provider Console

KB ID: 2644
Product: Veeam Service Provider Console
Published: 2018-04-30
Last Modified: 2024-05-28
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Purpose

This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Service Provider Console. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software.

Note: Antivirus will not always cause Veeam Service Provider Console functions to fail; antivirus software may also negatively impact performance.

Limitations and Considerations
  • Given the complex nature of antivirus software, it may be necessary to add additional exclusions. Users are encouraged to review their antivirus logs or history to determine if more objects must be excluded.
  • Although these exclusions are primarily intended for antivirus software, they may also need to be applied to other security software. This includes any software that performs file scanning or access control, which could potentially block or interfere with Veeam-related processes.
  • All folder paths listed in this article include recursively all files and subfolders.
  • For folder paths containing Veeam executables (e.g., C:\Program Files\), some security software may require explicit process exclusions to be configured for the executables within those folders rather than a folder-wide process exclusion.

Antivirus Exclusions

Server where Veeam Service Provider Console Server Component is installed

In a Distributed Installation, the following exclusions only need to be applied to the machine where the Server Component is installed.

  • C:\Program Files\Veeam\
  • C:\Program Files\Common Files\Veeam\
  • C:\Program Files (x86)\Common Files\Veeam\
  • %programdata%\Veeam\
  • %windir%\Veeam\

On Windows machines with VSPC Management Agent installed

Directory Exclusions

  • C:\Program Files\Veeam\
  • C:\Program Files\Common Files\Veeam\
  • C:\Program Files (x86)\Common Files\Veeam\
  • %programdata%\Veeam\
  • %windir%\Veeam\
  • \\localhost\admin$\Veeam\

Process Exclusions

  • VeeamAgentWindows.exe
  • ManagementAgent.exe
  • VAC.CommunicationAgent.x64.msi
  • VAC.CommunicationAgent.x86.msi
  • Veeam.MBP.DeploymentService.exe

On macOS machines with VSPC Management Agent installed

Directory Exclusions

  • /Applications/Veeam Management Agent.app
  • /Library/Application Support/VeeamManagementAgent
  • /private/tmp/veeamma
  • /var/lib/veeamma
  • /var/log/veeamma
  • /var/run/veeamma

File Exclusions

  • /Library/LaunchDaemons/com.veeam.veeamma.plist
  • /usr/local/bin/veeamconsoleconfig
  • /usr/local/bin/veeammaflr

Process Exclusions

  • Veeam Management Agent
  • Veeam Management Agent Helper
  • Veeam Management Agent Helper (CPU)
  • Veeam Management Agent Helper (Renderer)
  • veeamma
  • veeamconsoleconfig
  • veeammaflr
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.