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How to Reinstall Local vSphere Web Client plug-in for Veeam Backup & Replication

KB ID: 1849
Product: Veeam Backup & Replication
Published: 2014-01-23
Last Modified: 2023-04-04
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Article Applicability
This article is regarding the Local vSphere Client Plug-in only.

Veeam Backup Enterprise Manager offers the following configurations of the vSphere Client plug-in:

  • Local vSphere Client Plug-in — For vSphere Client 7.0.0.x or earlier, the plug-in is installed locally on the vCenter Server.
    • For vSphere Client versions 6.7.x – 7.0.0.x, the plug-in offers an HTML5 user interface. The earlier versions of the client do not support HTML5.
    • For vSphere Client versions 6.0.x – 6.5.x, the plug-in is available with the flex/flash interface.
  • Remote vSphere Client Plug-in — For vSphere Client versions 7.0.1 or later, the plug-in is installed remotely on the Veeam Backup Enterprise Manager server.
Account Used by Vsphere Web Client Plug-in Must Have a Role Within Enterprise Manager

The Veeam plug-in connects to Veeam Backup Enterprise Manager to verify the account. You can configure the Veeam plug-in to use the currently logged-in account or use a specific account for the connection. For details, see the procedure described in the user guide.

The account used must be assigned a security role — Portal Administrator or Portal User within Enterprise Manager. For more information, see Configuring Accounts and Roles.

Purpose

This article documents how to completely uninstall the Local vSphere Client Plug-in and reinstall it from scratch.

Solution

To reinstall the plug-in:

  1. In Veeam Backup Enterprise Manager, go to the vCenter Servers section of the Configuration view.
  2. Select the vCenter server you need and click Check version.
  3. If a connection to the vCenter server is successful, and the plug-in is installed in the vSphere Web Client, the Remove link will become active. Click the link to uninstall the plug-in.
  4. After the uninstall process completes, the plug-in status for the vCenter server in Enterprise Manager will change to Not installed. The plug-in will also be removed from the list of plug-ins in the vSphere Web Client.
  5. On the vCenter server, restart the following services:
    • VMware vSphere 7.0.0.x with the HTML 5 user interface - restart the VMware vSphere Client service named vsphere-ui.
    • VMware vSphere 6.7.x with the HTML 5 user interface, restart two services: 
      • VMware vSphere Client (vsphere-ui)
      • VMware vSphere Web Client
        • vsphere-client for vCenter Server Appliance implementation
          or
        • vspherewebclientsvc for vCenter Server on Microsoft Windows Server
    • VMware vSphere 6.5.x and earlier with the flex/flash user interface, restart the vCenter Web Client Service
      • vsphere-client for vCenter Server Appliance implementation
        or
      • vspherewebclientsvc for vCenter Server on Microsoft Windows Server).
  6. Ensure no plug-in components remain on the vCenter server:
    • In the case of vCenter Server Appliance, open an SSH session to vCenter Server Appliance and remove all entries returned by the find / -name '*veeam*' command.
    • In the case of vCenter Server on Microsoft Windows Server, log in to the OS and remove all files and folders that contain veeam in their names from the %programdata%\vmware and %programfiles%\vmware folders.
  7. Install the plug-in once again. See the Installing vSphere Web Client Plug-in section in the Veeam Backup Enterprise Manager Guide for details.

More Information

For a complete list of requirements to install the Plug-in, please review the Getting Started section of the Enterprise Manager User Guide.
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