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- How to Locate and Collect VSS/VIX Log Files From Guest OS
How to Locate and Collect VSS/VIX Log Files From Guest OS
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Purpose
This article documents how to locate and gather guest-level log files associated with Application-Aware Processing or VM Guest OS File Indexing. While investigating issues related to Guest Processing, additional logs must be collected from the Guest OS of the VM that is failing either task.
Note: These logs are NOT automatically captured by the built-in Support Wizard.
Solution
Quick Start Automated Guest OS Log Collection
For VM Guests with an active internet connection, open an Administrative PowerShell console from the Guest OS, and run the following PowerShell script to download the log collection script to %temp% and then execute it.
Invoke-WebRequest https://raw.githubusercontent.com/VeeamHub/powershell/master/BR-Collect-GuestLogs/Collect-GuestLogs.ps1 -OutFile $Env:Temp\Collect-GuestLogs.ps1
PowerShell.exe -ExecutionPolicy ByPass -File $env:temp\Collect-GuestLogs.ps1Automated Guest Log Collection
A PowerShell script has been created by Veeam Support to simplify the Guest OS Log Collection process.
Details regarding this script can be found here: VeeamHUB > BR-Collect-GuestLogs
Manual Guest OS Log Collection
The following actions are to be performed within the Guest OS of the VM that is being investigated. Please note that no Veeam Backup and Replication task should be running against the guest in question during this collection process, as that will interfere with the accuracy of the information.
- Navigate to the folder: %programdata%\Veeam\Backup
- Collect files with the following base name:
- VeeamGuestHelper
- VeeamGuestIndexer
- VeeamVixProxy
- VeeamVssSupport
- Open an elevated command prompt and run the following commands:
vssadmin list writers > C:\temp\vsswriters.txt
vssadmin list providers > C:\temp\vssproviders.txt
vssadmin list shadows > C:\temp\vssshadows.txt
vssadmin list shadowstorage > C:\temp\vssshadowstorage.txt- Hyper-V Cases: Export Windows Event Logs from Guest as shown in KB1873.
- Bundle the logs collected in steps 2-4 into a compressed file (zip, 7z, or rar), and attach them to your case.
More Information
Related Articles
- How to Collect Logs for Veeam Backup & Replication
- How to Collect Logs for Veeam Backup Enterprise Manager
- How to Locate and Collect VSS/VIX Log Files From Guest OS
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- Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases
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