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No connection could be made because the target machine actively refused it

KB ID: 1658
Product: Veeam Management Pack | 5.6 | 5.7 | 6.0 | 6.5 | 7.0 | 8.0 | 9.0 | 9a
Published: 2012-07-20
Last Modified: 2024-12-26
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Challenge

When you try to log in to the Veeam Management Pack for Microsoft System Center Web UI you receive the following error:

No connection could be made because the target machine actively refused it x.x.x.x:8084

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Cause

This issue may arise due to several reasons, primarily either insufficient permissions or corrupted permissions, access, or settings.

Solution

Recommended Troubleshooting

  • Ensure that Veeam Virtualization Extensions for System Center Service service is running.
  • Verify that the domain account that you use to access the Veeam Management Pack for Microsoft System Center Web UI is a member of the local Veeam Virtualization Extensions Users group and a member of the local Administrators group.
  • Verify that the local Administrators group has  Full Control access for the Veeam Virtualization Extensions UI website in IIS.
    • Open the IIS Manager.
    • In the Connections pane go to ServerName > Sites > Veeam Virtualization Extensions UI.
    • Right-click the Veeam Virtualization Extensions node and choose Edit Permissions from the menu.
    • Open the Security tab and check permissions for the local Administrators group.
    • Change permissions if necessary and propagate them to all child nodes.
  • As a last resort, you can remove saved nworks data to reset any internal data sources that could contain saved credentials.
    • To do this, rename the vemState.db.xml file and restart Veeam Virtualization Extensions for System Center Service service.

      The vemState.db.xml file is located in the following directory:
      C:\ProgramData\Veeam\Veeam Virtualization Extensions for VMware
    • After that, you will need to add connections to VMware servers and configure monitoring settings in the Veeam Extensions UI once again.
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