#1 Global Leader in Data Resilience

The dependency service or group failed to start

KB ID: 1108
Product: Veeam Backup & Replication
Version: 5.x
Published: 2011-07-26
Last Modified: 2020-08-13
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge


Cause

This error is usually caused by one or more Windows VSS services being disabled. To fix it, you will need to go to Start > Run, and enter "services.msc" (without quotes). Here, you will see a list of services, their description, and whether or not they are running. Make sure RPC service is up and running.
You may also check the user who starts the service (the user specified in Veeam job for VSS connection).

Solution

Check that services are enabled and providers are operating properly.
To resolve this issue, check that the COM+ Event System service is started and that the Volume Shadow Copy service (VSS service) and Microsoft Software Shadow Copy Provider service are both enabled. You should also make sure that third-party installed VSS providers are operating properly. If a VSS provider is not operating properly, you should try reinstalling it. If that does not work, you should contact the provider vendor.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

Veeam Backup & Replication
Veeam Data Cloud for Microsoft 365
Veeam Data Cloud for Microsoft Entra ID
Veeam Data Cloud for Salesforce
Veeam Data Cloud for Microsoft Azure
Veeam Data Cloud Vault
Veeam Backup for Microsoft 365
Veeam Backup for Microsoft Entra ID
Veeam Backup for Salesforce
Veeam ONE
Veeam Service Provider Console
Veeam Agent for Microsoft Windows
Veeam Agent for Linux
Veeam Backup for Nutanix AHV
Veeam Backup for AWS
Veeam Backup for Microsoft Azure
Veeam Backup for Google Cloud
Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization
Veeam Management Pack for Microsoft System Center
Veeam Recovery Orchestrator
Veeam Agent for Mac
Veeam Agent for IBM AIX
Veeam Agent for Oracle Solaris
Veeam Cloud Connect
Veeam Kasten for Kubernetes
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.