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After Upgrade Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization Appliance Is Listed as Unavailable

KB ID: 4681
Product: Veeam Backup & Replication | 12.2
Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization | 5
Published: 2024-10-23
Last Modified: 2024-10-23
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Challenge

After the upgrade of Veeam Backup & Replication to version 12.2 and subsequent upgrade of Veeam Backup for Oracle Linux Virtualization Manager and Red Hat Virtualization to version 5, the Appliance is listed as Unavailable in the Veeam Backup & Replication Console. When this occurs, related jobs fail to start, and attempts to update Proxy parameters fail with the following errors:

Failed to edit the backup appliance settings: The backup appliance did not start within the expected time period
Failed to synchronize jobs: Communication channel has been forcibly closed

Cause

When the Veeam Appliance attempts to connect to Veeam Backup & Replication, it attempts to connect to each of the addresses sequentially. If multiple addresses are present on the Veeam Backup Server and are unreachable, the cumulative time spent trying and failing to connect to each address may exceed the service startup timeout.

Solution

To resolve this issue:

  1. Download Fix_806875_6fa7aa9684.zip.
  2. Close all Veeam Backup & Replication Consoles.
  3. Uninstall oVirt KVM Plug-In for Veeam Backup & Replication.
  4. Install KVMPlugin_12.5.0.410.exe from the downloaded hotfix.
  5. Upgrade the Proxy Appliance(s).
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