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How to Upgrade PostgreSQL 12 used by Veeam Backup for Salesforce

KB ID: 4665
Product: Veeam Backup for Salesforce | 3.0
Published: 2024-09-18
Last Modified: 2024-09-18
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Purpose

This article documents the procedure for upgrading the PostgreSQL v12 deployment before upgrading Veeam Backup for Salesforce.

Cause

Starting in Veeam Backup for Salesforce v3, PostgreSQL v12 is no longer supported.

Solution

Before beginning the Veeam Backup for Salesforce upgrade, whether that upgrade would be an automated upgrade for supported distros or a manual migrate/upgrade for Centos, PostgreSQL must be upgraded to at least version 13. If the configuration and backup databases are on different servers, then both servers should be upgraded to a supported PostgreSQL version.

  1. Before making any changes to the machine where PostgreSQL is installed, please ensure that a snapshot is created at the VM level or disk level so that should a rollback be needed, it can be performed to start the process over.
  2. Disable all backup policies.
  3. Ensure that there are no active backup policies or restore jobs.
  4. Stop the backend service:
sudo systemctl stop vbsf-backend
  1. Upgrade PostgreSQL to at least v13.
    For more information, see: https://www.postgresql.org/docs/12/upgrading.html
  2. If the PostgreSQL and Veeam Backup for Salesforce deployment are on the same server, and that server is using CentOS, review Veeam KB4664 for information about migrating the Veeam Backup for Salesforce deployment to a support Linux distro.
  3. After the PostgreSQL upgrade, restart the back VBSF backend service:
sudo systemctl start vbsf-backend
  1. If the database connection details were changed during the upgrade, make sure to update the corresponding connection record in the product: 
    • Go to Configuration > Salesforce > Databases and update connection details for each database.
  2. Enable backup policies.
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