#1 Global Leader in Data Resilience

Veeam Backup for Google Cloud Backup Stuck at 0%

KB ID: 4497
Product: Veeam Backup for Google Cloud | 4.0
Published: 2023-09-20
Last Modified: 2023-09-20
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

Backup policies in Veeam Backup for Google Cloud are stuck at 0% progress.

Cause

This situation is caused by Google recently updating the latest Ubuntu Linux machine image available in their cloud to ubuntu-2204-jammy-v20230829. The existing worker VM methods utilized in Veeam Backup for Google Cloud are incompatible with this new image, which prevents the worker from reading the disks of protected VMs. This incompatibility results in the VM backup policies either freezing or failing.

Solution

To resolve this issue, apply patch 4.0.0.1082, which is now available in the 'Updater' section of the Veeam Backup for Google Cloud Web Console. This patch will hardcode workers to use the image: projects/ubuntu-os-cloud/global/images/ubuntu-2204-jammy-v20230727.

Please refer to the User Guide for instructions on downloading and installing updates.

More Information

The forthcoming major update to Veeam Backup for Google Cloud will incorporate a fix that resolves the incompatibility and removes the hardcoded image path, allowing Worker VMs to return to using the most recent available Ubuntu 2204-LTS image.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.