Release Information for Veeam Service Provider Console 7 Cumulative Patches

P20230321 (7.0.0.13157)

What's New

General

• The web page informing about unsupported browsers has been updated.

VCSP Pulse Integration

• A new company property, Veeam Tenant ID, has been introduced for enhanced usage reporting of licenses generated via the VCSP Pulse portal.

Veeam Backup for Microsoft 365 Integration

• When a backup or backup copy job completes with an error or warning, a detailed reason will now be displayed.
• The data collection engine has been optimized to support a larger number of backup jobs from managed backup servers.

Companies Health State World Map

• Companies' zip code matching logic has been enhanced to provide better accuracy of company placement on the World Map widget in the Overview tab.

Alarms

• New recipient variables have been added to the UI tooltip in the alarm notification section.

REST API

• New counters have been introduced to track the usage of object and block storage: CloudRegularStorageUsage and CloudObjectStorageUsage
• A new method for removing Veeam Backup for Microsoft 365 resources from a reseller account has been introduced.
• The description of some REST API methods has been updated to provide better clarity.
   

Resolved Issues

General

• Newly created companies are displayed with a delay after a reseller creates them.
• Support logs bundle cannot be downloaded for companies with special characters in their name.
• The backup job wizard can hang on the destination step for backup agents hosted in a service provider's infrastructure.
• A message about an available update for the Veeam Service Provider Console is not automatically dismissed in the Notification Bell area after installing the corresponding update.

VSPC Server

• Backup portal services cannot be started when invalid paths for downloading Veeam backup agents are present in the server configuration file.

VSPC Web UI

• After upgrading to version 7, the backup portal may return the error message:

  Backup portal is not responding...
  

• Under certain conditions, the backup portal address is not shown in the portal branding area after the upgrade to version 7.
• Under certain conditions, the new backup portal address cannot be applied when using the service provider account.

Veeam Backup & Replication Integration 

• Veeam CDP statistics are shown in seconds instead of milliseconds in the policy details.

Veeam Backup for Microsoft 365 Integration

• Under certain conditions, the initial data collection task may fail for added backup servers.
• Backup repositories removed from assigned company resources are added back after the Veeam Service Provider Console service is restarted.
• Company accounts with assigned backup resources cannot be edited if there are Veeam Backup for Microsoft 365 servers registered in the VSPC, but none of them are currently activated.
• The VSPC data collection job fails when Wasabi or IBM object storage is registered as a backup repository in the Veeam backup console.
• The automatic license update and usage reporting option cannot be enabled in the VCSP Pulse portal when generating a new license key.
• Under certain conditions, when editing the scope of a backup job in the backup job wizard, the following error occurs:

  Cannot read properties of null (reading 'displayName')
  

• Under certain conditions, backup jobs may be stuck in the "running" state.
• Deleting the archive backup repository with the corresponding backup copy job in Veeam Backup for Microsoft 365 leads to the backup data removal from the Veeam Service Provider Console UI.
• When multiple backup repositories are assigned to a reseller account, only one is preserved in the UI after the restart of Veeam Service Provider Console services.
• The backup job schedule cannot be disabled when the every hour periodical option is selected in the job configuration.
• The database retention task does not delete all records for backed-up objects.
• Under certain conditions, the job status shown in the Veeam Service Provider Console UI might be updated with a delay when Veeam Backup for Microsoft 365 server is upgraded, but its components (e.g., repositories or proxies) are still on the previous version.
• During the upgrade of Veeam Backup for Microsoft 365 servers from version 5 to version 7, the upgraded backup server might be reported as not activated in the Veeam Service Provider Console UI.

Veeam Backup for Public Cloud Integration

• Under certain conditions, the data collection task for backup policies can be stuck in the "running" state.
• Minor proofreading of existing messages.
• Public cloud managed backup service cannot be disabled when editing a company profile with no assigned backup appliances.
• Backup policies for file shares report the "Success" status in the Protected Data page regardless of the previous policy run state.
• Veeam Backup appliances are reported as disconnected if one of the Veeam Backup & Replication servers installed in a client's location is moved to another location within the client's company.
• An existing cloud account cannot be removed from the VSPC database when the Veeam backup appliance associated with that account was already deleted.

Veeam Agent for Microsoft Windows Integration

• When the backup health check option is enabled for an existing backup job, the VSPC server sends incorrect scheduling configuration to the managed backup agent.
• An incorrect redirection link is present in error messages when a backup agent cannot be installed.
• Under certain conditions, the backup patching operation may fail with the error:

  Failed to connect to the deployment service.
  

Veeam Backup for Microsoft Azure Integration

• The VM restore task may fail when selecting a different location as the destination.

VCSP Pulse Portal Integration

• Under certain conditions, a Veeam Tenant ID property might not be filled for managed companies.
• Under certain conditions, managed companies are removed from the VCSP Pulse Portal configuration.

ConnectWise Manage Integration

• Alarms raised for a reseller company cannot be pushed to the ConnectWise Manage application.
• A welcome email to a managed company cannot be sent from the ConnectWise Manage plugin.

Companies

• The WAN acceleration option cannot be enabled for companies with quotas on the scale-out-backup repository with capacity tier enabled.

Resellers

• When the "Allow keeping deleted backup files" option is enabled for the reseller account, this reseller cannot assign object storage repositories to managed companies.

Dashboards

• When reporting the points number, the consumed points widget treats subscription keys for Veeam Backup for Microsoft 365 server as rental.

Reports

• Protected files report contains incorrect information in metadata and branding when it is generated by a reseller for a managed company.

Alarms

• Alarms with exclusions for managed companies are no longer triggered
• Some triggered alarms are not automatically resolved when the corresponding condition is met.
• After upgrading to version 7, the public cloud policy state alarm does not include all protection types in the triggers configuration.

Email Notifications

• Under certain conditions, summary alarm emails are no longer sent after upgrading the VSPC server to version 7
• Reports cannot be sent to the configured recipient group if one of the members of this group has an invalid email address or there was an error when sending the report.
• The "%Reseller%" variable is not accepted in the recipient field of the email notification settings.

License Usage Reporting

• A monthly usage report fails to generate when the Veeam Service Provider Console server uses the Finish locale and is upgraded to v7 during the reporting interval.

REST API

• An incorrect URL path is returned when querying backup copy jobs running in the simple mode method.
• Company information cannot be edited when using the PatchOrganization method.
• Tenant quota cannot be set to a value of more than 1.6 PB when using the CreateCompanySiteBackupResource method.
• Under certain conditions, one reseller can query specific information about another reseller (quotas and used resources) when using REST APIs.
• An incorrect error message is returned when using the CreateCompanyVb365BackupResource method with an invalid value for vb365ResourceUid.
• The GetCompanySiteResources method returns an invalid answer when querying companies in the deleted state.
• Assigning license from the VCSP Pulse Portal fails when using REST API v3.2 methods.