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'Events data collection failure' Issue

KB ID:	2266
Product:	Veeam ONE \| 11 \| 12 \| 12.1
Published:	2017-04-10
Last Modified:	2024-05-31

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Challenge

Veeam ONE raises Events data collection failure against Veeam Backup & Replication or Hyper-V server.

Cause

Permissions, UAC configuration, and firewall settings need to be configured.

Solution

Troubleshooting Checks

Verify that the account used to connect to Veeam Backup & Replication or Hyper-V server in Veeam ONE has correct permissions.
Changing Server Connection Settings
On the Veeam Backup & Replication or Hyper-V server, confirm that the connection account and the Veeam ONE service account, are added to the Event Log Readers Group and Administrators group within Local Users and Groups > Groups (compmgmt.msc)
Even if the Windows Firewall is off, activate the following firewall rules on the Veeam Backup & Replication or Hyper-V server:
(See the More Information section for a PowerShell script to check the Firewall rule status and enable rules.)
- Remote Event Log Management (NP-In)
- Remote Event Log Management (RPC)
- Remote Event Log Management (RPC-EPMAP)
- COM+ Network Access (DCOM-In)
Check UAC settings.

Shared Server Troubleshooting

If the server from which Veeam ONE is failing to collect events (e.g., Veeam Backup & Replication or Hyper-V) is the same server on which Veeam ONE is installed, try one of the following solutions in addition to the steps mentioned above:

Change the classification of all network connections from Public to Private using the following Powershell cmdlet:

$networkConnections = Get-NetConnectionProfile
foreach ($connection in $networkConnections)
{
    Write-Output "Network Name: $($connection.Name), Network Category: $($connection.NetworkCategory)"
    if ($connection.NetworkCategory -eq 'Public')
    {
        Set-NetConnectionProfile -InterfaceIndex $connection.InterfaceIndex -NetworkCategory Private
        Write-Output " -> Network category changed to Private."
    }
}
                
            

If changing the network type classification does not help, reconfigure Connection Settings for the Veeam Backup & Replication or Hyper-V server in question to use the Built-in Administrator (local Administrator) account.

More Information

If the issue persists, contact Veeam Support for further assistance.

To check if the Firewall rules are enabled, use the following PowerShell script:

Get-NetFireWallRule | Where {$_.Name -eq 'RemoteEventLogSvc-NP-In-TCP'}
Get-NetFireWallRule | Where {$_.Name -eq 'RemoteEventLogSvc-In-TCP'}
Get-NetFireWallRule | Where {$_.Name -eq 'RemoteEventLogSvc-RPCSS-In-TCP'}
Get-NetFireWallRule | Where {$_.Name -eq 'ComPlusNetworkAccess-DCOM-In'}
                
            

If one or more of the the rules are not enabled, enable them using the follow PowerShell commands:

Set-NetFirewallRule -Name 'RemoteEventLogSvc-NP-In-TCP' -Enabled True
Set-NetFirewallRule -Name 'RemoteEventLogSvc-In-TCP' -Enabled True
Set-NetFirewallRule -Name 'RemoteEventLogSvc-RPCSS-In-TCP' -Enabled True
Set-NetFirewallRule -Name 'ComPlusNetworkAccess-DCOM-In' -Enabled True
                
            

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