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Your backup administrator chose not to enable this functionality.

KB ID: 1979
Product: Veeam Backup & Replication | 8.0 | 9.0 | 9.5 | 10 | 11 | 12 | 12.1 | 12.2 | 12.3
Published: 2014-12-15
Last Modified: 2023-05-03
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Challenge

In the process of importing encrypted backup files for which you do not have the password, attempting to use the “I have lost the password” feature produces the error:

Your backup administrator chose not to enable this functionality.
Error

Cause

This occurs because the backup file was created prior to configuring Backup Enterprise Manager to manage keys for Veeam Backup & Replication.

Solution

You must enter the correct password to decrypt the backup.
Password
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