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Unexpected Latency Values Shown in Veeam MP

KB ID: 1839
Product: Veeam Management Pack for Microsoft System Center
Version: 6.x
Published: 2013-12-05
Last Modified: 2020-08-28
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Challenge

Veeam MP alerts about unreasonably high values for highest latency on VMs (see screenshot below):

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Cause

The same latency values can be observed in VI Client performance charts under disk/real-time during snapshot deletion. The values may also be negative.

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Solution

This is a known behavior of VMware. KB 2001676 by VMware describes the behavior in more detail.

False alerting on Veeam side has been eliminated in the updated Veeam Virtualization Extensions VMware Monitoring pack. Please, download here. After installing the fix the version of the Veeam Virtualization Extensions VMware Monitoring MP will be 6.5.0.1551.

More Information

Customers facing this issue are advised to contact VMware Support for assistance.
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