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Conflict with SCOM/antivirus software

KB ID: 1560
Product: Veeam Management Pack for Microsoft System Center
Published: 2012-04-10
Last Modified: 2024-12-19
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Challenge

After installation, no Veeam Management Pack for Microsoft System Center discoveries take place within 5 hours. The Operations Manager Event Log does not show events 999, 1010, 1012, 1011.

Cause

Antivirus software can prevent the agent from working properly.

Solution

Check the following:

  • The Veeam Management Pack for Microsoft System Center Collector is collecting and sending data with no issues.

  • The agent has been configured correctly as described in the Veeam Management Pack for Microsoft System Center Installation Guide.

  • The agent (Operations Manager Event Log) is showing no performance or availability errors.

  • The installation of Veeam Management Pack for Microsoft System Center was completed more than 4 hours ago.

If no Veeam Management Pack for Microsoft System Center data arrive from the agent, despite having verified everything mentioned above, check the antivirus activity.
 
For guidelines on antivirus exclusion configuration, refer to the following Microsoft KB article: 
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