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Veeam’s guidance for customers affected by CrowdStrike’s content update

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Technical Support

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Office Locations

Americas region

USA - Seattle
3000 Carillon Point Kirkland, Seattle WA 98033
Technical Support Phones:
United States (Toll-Free) 1 800 774 5124
United States (Toll-Free) 1 800 913 1940
United States +1 614 339 82 52
US Federal Government +1 240 399 50 82
Contacts
USA - Columbus
8800 Lyra Drive Columbus, Ohio 43240
USA - Atlanta
2550 Northwinds Parkway Alpharetta, GA 30009
USA - Phoenix
303 West Elliot Road Tempe, AZ 85284
Canada
c/o Gowling 1600-100 King Street West Toronto, Ontario M5X 1G5
Technical Support Phones: +1 647 694 0922
Argentina
Ciudad Autonoma de Buenos Aires Buenos Aires, C1073AAG
Phone/Fax: +54 11 5275 1300
Technical Support Phones: +54 11 5984 2088
Mexico
Jaime Balmes # 11 Torre D, Piso 6 Col Polanco C.P 11510 Alcaldía Miguel Hidalgo, CDMX, Mex.
Technical Support Phones: +52 55 4741 1493
Brazil
Av. Roque Petroni Júnior, 1089 - Chácara Santo Antônio, São Paulo - SP, 04707-900
Toll-Free: 0 800 761 2311

EMEA region

France
Veeam Software France SARL - 12ème étage Tour Winterthur 102 terrasse Boieldieu Paris-La Défense, 92085
Technical Support Phones: +33 1 70 61 83 74
Contacts
Austria
Wienerbergstraße 11/12A Vienna, A-1100
Belgium
Pegasuslaan 5 Diegem, B-1831
Technical Support Phones: +32 78 48 02 54
Czech Republic
BC Rustonka building R3, Sokolovská street 695 / 115b, Praha 8-Karlín, 186 00
Toll-Free: 800 022 924
Germany - Berlin
Wallstrasse 9-13, Berlin, 10179
Germany - Munich
Terminal Straße Mitte 18, München-Flughafen, 85356
Toll-Free: +49 80 0181 8441
Ireland
Bride Street Dublin 8
Toll-Free: 1 800 818 910
Israel
Kfar Saba, O-Tech Atir Yeda 1 St, 7th Floor Kfar, 4464301
Toll-Free: 1 800 015 079
Italy - Milan
Via Pola 11, Milan, 20124
Technical Support Phones: +39 042 6047505
Italy - Rome
Viale Luca Gaurico 91/93 Rome, 132
Netherlands
Reykjavikstraat 1, Utrecht, 3543 KB
Technical Support Phones: +31 8 58880655
Nordics (Sweden, Denmark, Norway, Finland)
Kistagången 12, 164 40 Kista Sweden
Technical Support Phones: +46 10 199 25 77
Poland
Business Garden, ul. Żwirki i Wigury 16A, 3 piętro, Warszawa, 02-092
Portugal
50 R. Alexandre Herculano, Lisbon, 1250-048
Romania
Bulevardul Timisoara 4A, AFI Park 5, 9th Floor, Bucharest
Phone: +40 372821700
Saudi Arabia
Hamad Tower, 4th Floor, King Fahd Branch Road, Al Olaya Riyadh, 12212
Spain
Cuzco Center 4250, Cuzco IV Paseo de Castellena 141, 5th floor Madrid, 28046
Technical Support Phones: +34 911 829 760
South Africa
Hampton Office Park, Highbury House Ground Floor, 20 Georgian Crescent East Bryanston, 2152
Technical Support Phones: +27 11 062 3011
Switzerland
Linden Park. Lindenstr. 16, Baar, CH-6340
Technical Support Phones: +41 22 533 11 49
Turkey
Barbaros Mahallesi Mor Sümbül Sok. Varyap Meridian No:1 İç Kapı No: 206, Ataşehir/İSTANBUL
Technical Support Phones: +90 212 975 01 75
United Kingdom
Veeam Software, Uncommon Liverpool St, 34-37 Liverpool St, London, EC2M 7PP
UAE
Dubai Media City, Business Central Towers, Tower A, 12th Floor, Offices 1204A & 1205A Dubai
Technical Support Phones: 8000 3570 3954

Asia Pacific Region

Australia
Level 9 141 Walker Street North Sydney NSW, 2060
Level 2, 2 Julius Avenue, Riverside Corporate Park, North Ryde NSW 2116
Technical Support Phones: +61 2 6108 4305
Contacts
China-Beijing
Technical Support Phones: China Toll-free 400 990 9444
China-Beijing
10/F, IFC East Tower, No. 8 Jianguomenwai Avenue, Chaoyang District, Beijing, 100022
China-Shanghai
Unit 3708, Level 37, Office Tower 2, Plaza 66, No.1266 West Nanjing Road, Shanghai, 200040
Taiwan
Level 57, Taipei 101 Tower, No.7, Sec. 5, Xinyi Road, Taipei, 110
India
Technical Support Phones: 000 800 100 8769
India - Bangalore
Floor 3, WeWork Galaxy, Residency Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025
India - Gurugram
WeWork, Level 4, Platina Towers, MG Road, Near Sikandarpur Metro Station, Sector 28, Gurugram, 122001
India - Mumbai
Office 206, 2nd Floor, B Wing, Supreme Business Park, Hiranandani Gardens, Powai, Mumbai, 400076
Japan
Technical Support Phones: Japan Toll- free 0120-922-345
Japan - Tokyo
Nihonbashi 1-Chome Building 7F, 1-4-1 Nihonbashi, Chuo-ku, Tokyo, 103-0027
Phone: 03-6551-2440
Japan - Osaka
1-12-17, Umeda, Kita-Ku, Umeda Square Bldg, Osaka-Shi, Osaka, 530-0001
Japan - Nagoya
3-28-12, Meieki, Dai Nagoya Building 11th floor, Nakamura-ku, Nagoya, Aichi, Nagoya, 450-6411
Indonesia
50th Floor Menara BCA, Jl. M. H. Thamrin No. 1, Jakarta 10310 Indonesia
Technical Support Phones: +62 855 7467 0334
Malaysia
Suite 21.01, Level 21, Centrepoint North, The Boulevard Mid Valley Lingkaran Syed Putra, Kuala Lumpur, Wilayah Persekutuan 59200
Technical Support Phones: Malaysia toll-free 1 800 818 147
Singapore
6 Temasek Boulevard #33-01/04 Suntec Tower Four Singapore, 038986
Technical Support Phones: +65 3158 2239
Korea
Youngdongdaero 517, ASEM Tower 37F Seoul, 06164
Phone: 02-6001-2914
Phone: 02-6001-2915
Technical Support Phones: Korea toll-free 00798 14 203 0092

Technical Support Phones

Call the Veeam Technical Support team via a phone number of the country you're based in.
North America
Canada (French) +1 514 613 7684
United States (Toll-Free) 1 800 774 5124
United States (Toll-Free) 1 800 913 1940
United States +1 614 339 82 52
US Federal Government +1 240 399 50 82
Latin America
Peru (Toll-Free) 0 800 70 008
Brazil (Toll-Free) 0 800 761 2311
Europe
Belgium +32 78 48 02 54
Germany (Toll-Free) +49 80 0181 8441
Israel (Toll-Free) 1 800 015 079
Netherlands +31 8 58880655
Poland (Toll-Free) 00 800 112 51 01
Portugal +351 30 880 1730
Switzerland +41 22 533 11 49
Czech Republic (Toll-Free) 800 022 924
Ireland (Toll-Free) 1 800 818 910
UK (Toll-Free) 0 800 051 89 36
Middle East/Africa
South Africa +27 11 062 3011
Saudi Arabia (Toll-Free) 800 814 6659
United Arab Emirates (Toll-Free) 8000 3570 3954
Asia Pacific
Australia (Toll-Free) 1 800 648 604
Australia +61 2 6108 4305
China (Toll-Free) 400 990 9444
Hong Kong +852 5808 2870
Indonesia +62 855 7467 0334
Japan (Toll-Free) 0120 922 345
Korea (Toll-Free) 00798 14 203 0092
Malaysia (Toll-Free) 1 800 818 147
New Zealand +64 9 974 9594
New Zealand (Toll-Free) 0 800 456140
Philippines +63 2 82312112
Singapore +65 3158 2239
South Korea (Toll-Free) 00798 14 203 0092
Taiwan (Domestic Toll-free) 0 800 868 280
Thailand (Domestic Toll-free) 1 800 294 298