Veeam Backup for Microsoft 365 Updater Fails With: "Error opening installation log file."
Challenge
For Veeam Backup for Microsoft 365 deployments from AWS Marketplace or Azure Marketplace, when attempting to install discovered updates or when the auto-updater attempts to update Veeam Backup for Microsoft 365, the update process fails with the error:
Error opening installation log file. Verify that the specified log file location exists and is writable.
Cause
This error occurs because the log folder path declared by the updater does not exist.
The log folder provided by the Veeam Backup for Microsoft 365 updater in the msiexec command directs it to write logs to the path: C:\ProgramData\Veeam\Backup365\Logs\Setup\
That 'Setup' folder is missing in Veeam Backup for Microsoft 365 deployments from AWS/Azure Marketplace, which causes the update to fail.
Update script example:
msiexec /p "C:\ProgramData\Veeam\VeeamUpdates\VBO365\7.0.0.3604\VeeamBackupMicrosoft365_7.0.0.3604_P20230512.msp" /qf /l*v "C:\ProgramData\Veeam\Backup365\Logs\Setup\VeeamBackupMicrosoft365_7.0.0.3604_P20230512_Patch_2023_08_22_13_11_28.log" || goto exit
Solution
To resolve this issue, ensure that the expected folder structure is available on the machine where Veeam Backup for Microsoft 365 is installed:
C:\ProgramData\Veeam\Backup365\Logs\Setup\
PowerShell cmdlet to create the folder path:
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
Spelling error in text
Thank you!
Your feedback has been received and will be reviewed.
KB Feedback/Suggestion
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
Thank you!
Your feedback has been received and will be reviewed.
Oops! Something went wrong.
Please, try again later.