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Veeam Recovery Orchestrator May Timeout During Execution of a Replica Plan if the Source vCenter Is Offline

Veeam Recovery Orchestrator May Timeout During Execution of a Replica Plan if the Source vCenter Is Offline

KB ID:	4339
Product:	Veeam Disaster Recovery Orchestrator \| 5.0
Published:	2022-07-14
Last Modified:	2022-07-21

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Article Applicability

The hotfix patch on this article is only intended for use with Veeam Recovery Orchestrator 5.0.0.2768.

Challenge

When executing a Replica plan, Veeam Recovery Orchestrator may hang as it processes each VM in the plan. This hang will occur if two vCenters are used (one Production and one DR), and the source vCenter is down or otherwise unreachable.

This issue only affects Replica plans.

The following Orchestration plans are not affected:

As this issue only affects Replica plans, the patch on this article is optional for Veeam Recovery Orchestrator deployments not using Replica plans.

Cause

This issue occurs due to a conflicting interaction between Veeam Recovery Orchestrator and the Veeam Backup PowerShell components.

Solution

Follow the steps below to install a patch to resolve this issue and prevent the hang condition.

Preparation:

Before installing the patch, ensure that:

there are no plans in an active state (e.g., failing over, halted, etc.).
there are no plans running or scheduled to run.
no datalab tests are running or scheduled to run.
all Orchestrator agents on Veeam Backup servers have a "Healthy" status.

Patch Deployment

The patch to resolve this issue is deployed in two stages. First, the patch is installed on the Veeam Recovery Orchestrator server. Then, a different patch is deployed on each Veeam Backup Server where an Orchestrator agent is installed.

Stage 1: Install Patch on Veeam Recovery Orchestrator Server

Perform the following steps on the Veeam Recovery Orchestrator server.

Download the 'VDRO Server Patch' from the Download Information section below to C:\temp
Open an Administrative PowerShell or Command Prompt
Execute the following command to initiate the installer:

 msiexec /p C:\temp\VAO.Server.x64_5.0.0.2782.msp 
                
            

After the patch is installed, Reboot the Veeam Recovery Orchestrator server.

Stage 2: Install Patch on Veeam Backup Servers with Orchestrator Agent

Perform the following steps on each Veeam Backup Server where the Orchestrator Agent is installed.

Download the 'VDRO Agent Patch' from the Download Information section below to C:\temp
Open an Administrative PowerShell or Command Prompt
Execute the following command to initiate the installer:

 msiexec /p C:\temp\VAO.Agent.x64_5.0.0.2782.msp 
                
            

After the patch is installed, Reboot the Veeam Backup Server.

Download Information

Download VDRO Server Patch

VAO.Server.x64_5.0.0.2782.msp

MD5: DF6EE41B4A437AC57AC528A8D8D09D76
SHA1: B108A005DEDFEC4F2BB95E70D90BC89E335F8925

Download VDRO Agent Patch

VAO.Agent.x64_5.0.0.2782.msp

MD5: 5A8A30867391320F4A31D152F5C65CBE
SHA1: C865152BC47F94D771FAC81214DA14D2883152EE

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