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Error Failed to retrieve VC info
Error Failed to parse GUID from string
Error Guid should contain 32 digits with 4 dashes
This is related to a known issue in VMware Cloud Director version 10.2.1 and earlier. API calls to retrieve the vCenter Server information result in the VMware Cloud Director API incorrectly returning a URL instead of the expected UUID.
This can be verified using either of the following methods:
select name, uuid from virtual_center;
name | uuid
----------------------------------------------
testvc | 0034117e-b58b-4aca-8f96-50774aba6d1f
newvc | https://<url>/sdk
Use a GET request to retrieve the representation of a registered vCenter server.
GET /admin/extension/vimServer/{id}
(Click for more information.)
Example output:
Correct UUID format:
< vmext:Uuid > D9658206-D7AA-4D80-8E38-5328A39ABDD4 </ vmext:Uuid >
Problematic output:
< vmext:Uuid > https://vcloud.prod.local </ vmext:Uuid >
VMware has corrected this in vCloud Director 10.2.2
and 10.3
.
The fix is preventative only and will not retroactively correct invalid entries.
To resolve this error and update the invalid entries, the following steps must be performed:
Repeat Step 2 for each vCenter affected by this issue.
If the issue persists after performing the steps listed above and the database still contains non-GUID entries in the UUID field, please get in touch with VMware support.
2680344
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