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License Auto Update fails after applying Update 4

KB ID: 2936
Product: Veeam Backup & Replication
Veeam Cloud Connect
Version: 9.5.4.2615, 9.5.4.2753
Published: 2019-04-15
Last Modified: 2020-08-13
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Challenge

License Auto Update fails

Cause

Any licenses obtained prior to U4 are now known as ‘Legacy Licenses’. Auto Update functionality cannot migrate a Legacy License to the new Veeam Instance License.
 
The message most likely received is:
Error    Server message: License key type is not supported at the moment.
 

Solution

Obtain a new Veeam Instance License and Auto Update will function again.

More Information

https://helpcenter.veeam.com/docs/backup/vsphere/license_autoupdate.html?ver=95u4
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