#1 Global Leader in Data Resilience

Topology construction failing due to a NullReferenceException

KB ID: 2130
Product: Veeam Management Pack | 8.0
Published: 2016-05-10
Last Modified: 2020-11-19
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

Management Pack fails to build the environmental topology. The vmspi.log (default location: C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log) contains the following entries:
 
+** System.NullReferenceException: Object reference not set to an instance of an object. at nworksCore.TopologyNode.Clone()

Cause

Some host hardware objects may fail to return mandatory properties, such as NIC MAC address or NIC name. In this case Veeam Colelctor would fail to process such objects.
 

Solution

The hotfix prevents Veeam Collector from crashing and provides additional output about the object with missing properties.

Follow these steps to apply the fix.

  1. Stop Veeam VMware Collector service.
  2. Make a backup of VeeamCollector.Core.dll (default path: C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector).
  3. Open a cmd prompt on the collector host and run the command: 
    C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe /u “<the collector folder path>\VeeamCollector.Core.dll
    In case you have several collectors, run the command for each one.
  4. Unpack the downloaded .zip and replace VeeamCollector.Core.dll with the file from the archive.
  5. Make sure that you have full access right to the replaced .dll file (Permissions: Full Control) and the Unblock option is not activated in the file properties (Properties: General).
  6. Open a cmd prompt on the collector host and run the command: 
    C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe /i “<the collector folder path>\VeeamCollector.Core.dll
    "The transacted install has completed" message should appear in case of correct .dll installation. If you have several collectors, run the command for each one. 
  7. Start Veeam VMware Collector service.
NOTE: In case you installed the Update 5 for Veeam Management Pack and the issue occurred again, reapply the hotfix from this KB article.

More Information

DOWNLOAD THE HOTFIX



MD5 checksum for KB2130.zip is 7f7ba9bd970563b8af0d8e7ef1a058a8

Should have any questions, contact Veeam Support.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.