#1 Global Leader in Data Resilience
#1 Global Leader in Data Resilience
BACK TO KB LIST

Installation of Veeam Backup & Replication version 8 fails

KB ID: 1963
Product: Veeam Backup & Replication
Version: 8.x
Published: 2014-11-20
Last Modified: 2020-08-13
Languages: FR
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

Installation of Veeam Backup & Replication fails with one of the following errors:

1. Cannot get 'Veeam Backup and Replication Service' service account name.

User-added image

or

2. Failed to use specified user account.

User-added image

 

Cause

Both of these issues occur when reinstalling Veeam.

 

Solution

To resolve the first issue, simply reboot the server where you are installing Veeam and run the installer again.

To resolve the second issue, you need to uninstall Veeam, reboot the server and re-run the installer.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.