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- Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation
Tape requires return to original slot , but it is already filled. Move tape manually, and retry operation
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Challenge
Inventory job or any tape jobs may fail with an error “Tape <tape media name> requires return to original slot <slot number>, but it is already filled. Move tape manually, and retry operation”
You may find following entries in the Job.<Job name>.TapeVmBackup.log / Job.<Job name>.TapeFilesBackup or Job.Tape_library_inventory.TapeInventory:
[timestamp] <01> Error Tape not exchanged. (Veeam.Tape.Core.TapeMediumNotExchangedException)
[timestamp] <01> Error at Veeam.Tape.Core.AutomatedTapeMediumExchanger.ExchangeTapeMediumsForBackup(Boolean updateMediaInfo)
[timestamp] <01> Error at Veeam.Tape.Core.TapeBackupTaskPerformerBase.BackupStartSession(ITapeBackupObject task)
[timestamp] <01> Error at Veeam.Tape.Core.VmTapeBackupTaskPerformer.Backup()
[timestamp] <01> Error Tape VeeamTest requires return to original slot 7, but it is already filled. Move tape manually, and retry operation. (System.Exception)
[timestamp] <01> Error at Veeam.Tape.Core.TapeMediumLoader.CalcTapeSlot(TapeMedium tapeMedium)
[timestamp] <01> Error at Veeam.Tape.Core.TapeMediumLoader.UnloadTapeFromDrive(ChangerHandle changerHandle, TapeMedium tapeMedium)
[timestamp] <01> Error at Veeam.Tape.Core.TapeMediumLoader.LoadTapeToDrive(TapeMedium tapeMedium, TapeDrive tapeDrive)
[timestamp] <01> Error at Veeam.Tape.Core.TapeMediumLoader.LoadTapeToDrive(TapeMedium tapeMedium, TapeDrive tapeDrive, IXmlLogger logger)
[timestamp] <01> Error at Veeam.Tape.Core.AutomatedTapeMediumExchanger.LoadMedium(TapeMedium neededTapeMedium)
[timestamp] <01> Error at Veeam.Tape.Core.AutomatedTapeMediumExchanger.LoadValidMediumForBackup(Boolean updateMediaInfo)
[timestamp] <01> Error at Veeam.Tape.Core.AutomatedTapeMediumExchanger.ExchangeTapeMediumsForBackup(Boolean updateMediaInfo)
[timestamp] <01> Error No media in drive (System.Exception)
[timestamp] <01> Error at Veeam.Tape.Core.TapeHandle.GetMediaInfo()
[timestamp] <01> Error at Veeam.Tape.Core.TapeJobPerformerContext.UpdateTapeMediaInfo()
[timestamp] <01> Error at Veeam.Tape.Core.VmTapeBackupTaskPerformer.Backup()
[timestamp] <01> Error at Veeam.Tape.Core.TapeBackupTaskPerformerBase.Execute()
Another tape media most likely occupies the original (home) slot of the tape media being used in the job, so you need to manually unload tape media and let job succeed on retry.
You may find following entries in the Job.<Job name>.TapeVmBackup.log / Job.<Job name>.TapeFilesBackup or Job.Tape_library_inventory.TapeInventory:
[timestamp] <01> Error Tape not exchanged. (Veeam.Tape.Core.TapeMediumNotExchangedException)
[timestamp] <01> Error at Veeam.Tape.Core.AutomatedTapeMediumExchanger.ExchangeTapeMediumsForBackup(Boolean updateMediaInfo)
[timestamp] <01> Error at Veeam.Tape.Core.TapeBackupTaskPerformerBase.BackupStartSession(ITapeBackupObject task)
[timestamp] <01> Error at Veeam.Tape.Core.VmTapeBackupTaskPerformer.Backup()
[timestamp] <01> Error Tape VeeamTest requires return to original slot 7, but it is already filled. Move tape manually, and retry operation. (System.Exception)
[timestamp] <01> Error at Veeam.Tape.Core.TapeMediumLoader.CalcTapeSlot(TapeMedium tapeMedium)
[timestamp] <01> Error at Veeam.Tape.Core.TapeMediumLoader.UnloadTapeFromDrive(ChangerHandle changerHandle, TapeMedium tapeMedium)
[timestamp] <01> Error at Veeam.Tape.Core.TapeMediumLoader.LoadTapeToDrive(TapeMedium tapeMedium, TapeDrive tapeDrive)
[timestamp] <01> Error at Veeam.Tape.Core.TapeMediumLoader.LoadTapeToDrive(TapeMedium tapeMedium, TapeDrive tapeDrive, IXmlLogger logger)
[timestamp] <01> Error at Veeam.Tape.Core.AutomatedTapeMediumExchanger.LoadMedium(TapeMedium neededTapeMedium)
[timestamp] <01> Error at Veeam.Tape.Core.AutomatedTapeMediumExchanger.LoadValidMediumForBackup(Boolean updateMediaInfo)
[timestamp] <01> Error at Veeam.Tape.Core.AutomatedTapeMediumExchanger.ExchangeTapeMediumsForBackup(Boolean updateMediaInfo)
[timestamp] <01> Error No media in drive (System.Exception)
[timestamp] <01> Error at Veeam.Tape.Core.TapeHandle.GetMediaInfo()
[timestamp] <01> Error at Veeam.Tape.Core.TapeJobPerformerContext.UpdateTapeMediaInfo()
[timestamp] <01> Error at Veeam.Tape.Core.VmTapeBackupTaskPerformer.Backup()
[timestamp] <01> Error at Veeam.Tape.Core.TapeBackupTaskPerformerBase.Execute()
Another tape media most likely occupies the original (home) slot of the tape media being used in the job, so you need to manually unload tape media and let job succeed on retry.
Cause
This is behavior by design for Veeam B&R v7. Veeam must move tape media to original slot whether this slot is free or not.
Solution
There is an option to change this behavior in Veeam B&R v8.
After upgrading to v8, please open the registry editor (regedit) on the Veeam Server and do the following:
1. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup and Replication registry key;
2. Create a new DWORD value:
Value name is “TapeIgnoreReturnMediaToOriginalSlot "
Value data is “1”
Supported operations:
After upgrading to v8, please open the registry editor (regedit) on the Veeam Server and do the following:
1. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup and Replication registry key;
2. Create a new DWORD value:
Value name is “TapeIgnoreReturnMediaToOriginalSlot "
Value data is “1”
Supported operations:
- Eject manually;
- Eject media once job finished;
- Unload media in the slot during the job;
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