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Installing package Transport Error: Error 1935.An error occurred during the installation of assembly component

KB ID: 1689
Product: Veeam Backup & Replication | 12 | 12.1 | 12.2
Published: 2012-11-12
Last Modified: 2024-10-25
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Challenge

When Veeam Backup & Replication attempts to install the Veeam Transport package (VeeamTransport.msiC:\Program Files\Veeam\Backup and Replication\Backup\Packages\VeeamTransport.msi) the package fails to install, and the following errors may be displayed in the UI:

Installing package Transport Error: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80070543. 
Failed to install or upgrade packages: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80070543. 
Failed to save Microsoft Windows server: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80070543. 
Infrastructure item save failed Error: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80070543. 

Cause

The MsiInstaller fails to process the VeeamTransport installer.

At this time, there are two leading causes:

  • Distributed COM (DCOM) Configuration Issue
  • AntiVirus/Security Software Interference

Solution

  1. Ensure that no Antivirus or Security software is interfering with the installation.

    The VeeamTransport.msi file will be uploaded to the following folder in the remote Windows machine:
    C:\Windows\Veeam\Backup\Upload\
  2. Check that the account being used to communicate with the remote machine is a member of the Local Administrators group on the affected machine.
  3. Check the DCOM communication properties:
    1. Run: dcomcnfg.exe
    2. In the console tree, expand Component Services and then expand Computers.
    3. Right-click on My Computer and click Properties.
    4. Within the My Computer Properties window, switch to the Default Properties tab.
    5. Confirm settings are system default:
      • Default Authentication Level — Connect.
      • Default Impersonation Level — Identify
    6. Save settings and close DCOM Manager.
default dcom settings
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