Salesforce recommends that customers implement their own comprehensive backup strategy as part of their data management and security model. Although Salesforce maintains internal copies of data for its own disaster recovery processes, these backups are not intended for customer restoration and do not include full metadata. For complete protection, organizations should use a dedicated backup solution such as Veeam Data Cloud for Salesforce.

Using a third-party solution like Veeam ensures that you maintain full ownership and control of your Salesforce data and metadata. Veeam provides automated, continuous backups and granular restore options, helping organizations meet strict Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs).

Salesforce data includes your records such as Accounts, Contacts, Leads, Opportunities, Cases, files, and more. Salesforce metadata includes configuration and customization settings like custom objects, fields, page layouts, profiles, permissions, automation, reports, dashboards, and code (Apex, Visualforce). Because metadata defines how your Salesforce environment functions, backing up both data and metadata is essential to ensure complete recovery after accidental changes, deletion, corruption, or misconfigurations.

Veeam Data Cloud for Salesforce supports all major Salesforce Clouds, including but not limited to Sales, Service, and Experience. For details on your specific environment, contact a Veeam sales specialist.

Deleted records remain in the Salesforce Recycle Bin for 15 days before being permanently removed. Metadata cannot be restored from the Recycle Bin and must be manually recreated. Additionally, if a record was modified before deletion, only the most recent version can be recovered. These limitations make a dedicated backup and recovery solution essential for protecting business-critical data.

Archiving is part of our new “Advanced” offering. With data archiving, customers can avoid extra storage costs in Salesforce and maintain their existing storage limits. This feature allows users to transfer historical data and files from Salesforce to their chosen backup repository efficiently.When considering licensing for Salesforce backup solutions, it is important to include all Salesforce users as well as Salesforce Platform users, click here to read more.

The service is licensed per active Salesforce user, and only users with specific Salesforce user licenses count toward your purchased subscription. For more information, see this Veeam article.

With Veeam , your data is protected through Single Sign-On (SSO) for streamlined, secure access, Multi-Factor Authentication (MFA) to prevent unauthorized logins, and advanced encryption in transit and at rest, ensuring your system stays secure from cyber threats and breaches.

Salesforce provides four different editions of Salesforce Sales Cloud and Service Cloud. These include Essentials, Professional, Enterprise, and Unlimited editions. Only Salesforce Enterprise and Unlimited editions include the APIs that are needed to create Salesforce backups for your Salesforce environment. Veeam requires that organizations use either the Enterprise or Unlimited edition of Salesforce. The Professional edition can also be used with the API add-on.

Yes. Veeam Backup for Salesforce allows you to deploy and store backups on-premises, in AWS, Azure, or any other cloud. This gives organizations full control over data location, security, and compliance requirements while maintaining complete ownership of their Salesforce data.

With incremental sync and flexible scheduling, Veeam enables backups as frequently as every few minutes, depending on Salesforce API limits. You can customize schedules and retention policies at the object level and automatically detect new fields and objects to ensure complete, up-to-date protection.

Yes. Veeam Data Cloud for Salesforce and Veeam Backup for Salesforce include 24/7/365 support. The Community Edition provides best-effort email support.

Veeam provides a Fair Use Policy designed to ensure fair and reasonable use of the Services by Veeam under the Veeam Data Cloud Service Agreement. For more information on data allowance and excessive use, click here to view the policy.