#1 Global Leader in Data Resilience

Entire VM restore fails with 'An error occurred while taking a snapshot: Error.'

KB ID: 1928
Product: Veeam Backup & Replication
Published: 2014-09-22
Last Modified: 2021-12-08
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

Entire VM restore fails with:
An error occurred while taking a snapshot: Error.

Cause

This can occur when there exists a workingDir entry in the VMX that is causing the VM to direct snapshots to a different datastore that is not present in the site where the restore is taking place.

Solution

In order to restore the VM a VM Files restore must be performed. This type of restore will restore the VM Files directly to the datastore, without attempting to register the restored VM.

  1. Restore the VM Files to the datastore folder.
    Please keep in mind you must manually specify the host and folder on the datastore where the restored information will be placed.

  2. After the VM Files restore completes, edit the VMX and remove any workingDir entries.
    Note: The VMX file can be edited from within Veeam Backup & Replication using the Files view.

  3. After correcting the VMX, manualy register the VM to inventory.  

 
If you are unsure on how to proceed, please contact VMware support for assistaance with VMX modifications.

More Information

Information regarding the workingDir parameter can be found here: https://kb.vmware.com/s/article/1002929
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.